Knowledge Base
Troubleshooting
When answers are missing or incorrect, check the index and the retrieval settings first.
No answer found
Verify the relevant page was crawled and contains the content.
Ensure the correct language index is queried.
Wrong source
Lower the number of retrieved chunks and tighten the similarity threshold.
Add more specific headings to the source page.
Outdated content
Run a manual crawl after a policy update.
Check that the content hash changed and the index refreshed.
Back to overviewLast reviewed: January 2026