Knowledge Base
Security
SignalDesk stores only your public support content and the associated embeddings. No customer data is required for read-only answers.
Data handling
Only allow-listed pages are crawled and indexed.
Embeddings are stored in the database with source URLs for traceability.
No end-user personal data is needed for the chat to work.
Access control
API keys are stored server-side and never exposed to the widget.
The widget talks only to your chat API, not directly to the model.
Auditability
Every response can include source URLs for verification.
Logs can be stored for QA and content gap reviews.
Back to overviewLast reviewed: January 2026