Knowledge Base
Overview
SignalDesk is a site-only support chat that answers using your own published content. It is built to reduce ticket volume while keeping answers consistent with your policies.
What it does
Indexes your approved support pages each month and uses them as the only answer source.
Responds in the same language as the page, with a strict fallback when the answer is not found.
Delivers a lightweight widget that can be embedded on any website without heavy UI changes.
Where it fits
Best for teams that already maintain a help center and want automated, accurate replies.
Works as a first-line agent for common questions like shipping, returns, or account setup.
What it avoids
No open-ended answers beyond your content.
No live agent features in the first version.
Back to overviewLast reviewed: January 2026